Live in 30 days · No IT project
Meet Eva. She picks up every call, clears the fax pile, and files referrals into your EMR on her own.
Eva is an AI employee built for medical clinics. She handles patient calls, referrals, and prior authorizations inside the EHR you already run - no API build and no IT project. She gets a login like any new hire, and she's fully on the job in 30 days.
Nobody's hands are on this screen. Recreated from one of Eva's real sessions in eClinicalWorks.
Mock patient data only · no real PHI
Eva works inside the EHR you already run
+ yoursCase studies
Eva's first weeks on the job, in numbers
Two practices, two different piles of work. Both measured on the practice's own figures.
Built for practices like yours
Testimonials
The people who run clinics, on Eva
Physicians and practice leaders who work alongside Eva every day, in their own words.
Video testimonial · physician
Video testimonial · practice leader
What Eva does
One hire, three jobs. The work your front office never catches up on.
01
Phones
Every call gets answered, day or night, in the language your patient speaks. Eva books, moves, and confirms appointments, takes messages, and hands clinical questions to your team. With up to 50 lines running at once, hold music and voicemail simply stop happening.
Fewer than 2% of patients ever guess she's an AI.
02
Faxes & referrals
The fax queue gets read, sorted, and entered into your EMR the day it arrives. Urgent referrals jump the line, incomplete ones go back to the sender automatically, and every patient hears from Eva to get booked.
A 70-page referral packet turns into a scheduled patient chart.
03
Prior authorizations
Eligibility checked, auths filed the day they're needed, every request tracked, and denials appealed - so procedures stop stalling on paperwork and patients stop opening surprise bills.
Filed same-day, denied less often.
DeskShifts isn't a point solution.
There's no generic bot here. Your clinic gets its own Eva - trained on your scheduling rules, your providers' preferences, and your definition of urgent. She never needs retraining, and she never puts in notice.
How it works
Inside your EMR, with zero integration work
Eva runs on the DeskShifts glass overlay. She gets her own login and uses your existing screens exactly the way a new hire would: open the fax folder, pull up the chart, click the buttons, fill the fields. Anything that runs in a browser is fair game - your EHR, your fax portal, your payer portals, your email.
01
If it opens in Chrome, Eva can work it.
Epic, eClinicalWorks, Athena, NextGen, Elation, Tebra, Office Ally, Oracle Health - and if yours isn't on the list, we'll get it there.
02
Ten screens at once.
Eva processes ten referrals in the time one used to take. That's the throughput of a full referral team, running within days.
03
Hands off, but never out of control.
Start her at 5 a.m., minimize the window, and let her run. Nothing is finalized until a human signs off - you come back to finished work, not a screen that needed watching.
No rip-and-replace. Eva plugs into the systems your clinic already runs.
Try her live
The fastest demo is a phone call.
Eva is on this line right now. Ask her for an appointment and see if you can tell.
(980) 227-3132Eva answers this line right now · anyone who asks for a person is transferred instantly
From the exam room
A physician who runs Eva, on what changed
No marketing filter here: a physician whose clinic runs on Eva walks through exactly what happened to their front office.
Physician interview · running Eva in their own clinic
Specialties
Shaped around your specialty.
Eva arrives configured for the way your clinic actually works - referral triage, prior auth, scheduling - whether you're primary care or deep specialty.
Implementation
How implementation works
We learn your clinic
DeskShifts
We shadow your team and write up a structured playbook of how your clinic really runs.
Your clinic
Shares credentials and access.
You approve the plan
DeskShifts
You get the playbook for review.
Your clinic
Reads it through and signs off.
We build your Eva
DeskShifts
We build and test your agents against dummy patients only.
Your clinic
Answers questions and reacts to early output.
She goes live
DeskShifts
Eva starts working, and you get her handbook.
Your clinic
Watches her output and flags anything that looks off.
You set the rhythm
Together
Together we settle into a comfortable cadence and pin down exactly when a human steps in.
30 days.
Every dollar back.
If Eva hasn't delivered inside 30 days, you get a full refund.
No conditions, no clawback fine print - it's written into the contract, because most clinics have been burned by software promises before. Nobody has ever needed to use it.
FAQ
Questions clinics ask us first
Yes on both counts. DeskShifts runs a SOC 2 certified, HIPAA-compliant program and signs a BAA with every clinic. Every AI provider in our stack - Google Cloud and Anthropic included - is under a signed BAA as well, so your patient data is covered end to end. Each engagement additionally carries $1M in cyber liability coverage.
Running your workflows - answering calls, working referrals and faxes, filing prior auths - means handling PHI, and we protect it the way your practice does. It stays yours: we touch only the minimum necessary, write results back into your EHR, and never train AI on your identifiable patient data. Everything is encrypted in transit and at rest on secure, US-based infrastructure, behind least-privilege access, multi-factor authentication, and full audit logging, all under a signed BAA and a SOC 2 and HIPAA program.
If your team can run it in a browser, so can Eva. eClinicalWorks, Epic, athenahealth, NextGen, Elation, Tebra, Office Ally, Oracle Health, and others - no API needed. She logs in with her own credentials and drives the same screens your staff do. Not seeing yours? Ask us - the answer is usually yes.
Fewer than 2% ever guess. Patients regularly comment on Eva's patience and warmth, and anyone who asks for a person is handed to your staff on the spot. Test it yourself: call her at (980) 227-3132 and see if you can tell.
You pay for the work Eva actually does - calls, faxes, prior auths - not per-seat licenses that multiply as you grow. There's a one-time implementation fee, and contracts run annually, billed monthly. Adding workflows later never triggers change fees, and if your volume shifts significantly, the contract includes good-faith renegotiation. Book a demo and we'll price it on your real numbers, live.
Phones, prior auths, and referral work outside the EMR usually go live within a week. Full two-way EMR work lands in about a month - with zero IT lift on your side.
From the blog
Keep reading while you evaluate
Watch Eva do your clinic's work, live, in 30 minutes.
Bring your real numbers. We'll play the screen recording, run the ROI math on your practice on the spot, and give you an honest answer on fit.