How it works
How Eva works inside your EMR - without an integration
Eva runs on the DeskShifts glass overlay. She gets her own login and uses your existing screens exactly the way a new hire would: open the fax folder, pull up the chart, click the buttons, fill the fields. Anything that runs in a browser is fair game - your EHR, your fax portal, your payer portals, your email.
01
If it opens in Chrome, Eva can work it.
Epic, eClinicalWorks, Athena, NextGen, Elation, Tebra, Office Ally, Oracle Health - and if yours isn't on the list, we'll get it there.
02
Ten screens at once.
Eva processes ten referrals in the time one used to take. That's the throughput of a full referral team, running within days.
03
Hands off, but never out of control.
Start her at 5 a.m., minimize the window, and let her run. Nothing is finalized until a human signs off - you come back to finished work, not a screen that needed watching.
Oversight
You stay in control, always
Autonomy is earned, not assumed. Every workflow runs behind approval gates and thresholds your clinic sets.
Training wheels by default
Eva starts with human approval required on every write action. Nothing enters the EMR until your staff signs off - most clinics loosen the gate after two to three weeks.
Confidence thresholds you set
Your dashboard controls what runs autonomously and what gets flagged, per workflow. Ambiguous items are flagged, never guessed.
Everything visible, live
Completed, pending, and flagged items plus daily counts of calls, faxes, and prior auths - and Eva can message your staff inside your EMR inbox.
No new security surface
Eva logs in like a staff member - through your normal flow, VPN and 2FA included. No third-party API touches your EHR, and every action is logged and reviewable.
Implementation
How implementation works
We learn your clinic
DeskShifts
We shadow your team and write up a structured playbook of how your clinic really runs.
Your clinic
Shares credentials and access.
You approve the plan
DeskShifts
You get the playbook for review.
Your clinic
Reads it through and signs off.
We build your Eva
DeskShifts
We build and test your agents against dummy patients only.
Your clinic
Answers questions and reacts to early output.
She goes live
DeskShifts
Eva starts working, and you get her handbook.
Your clinic
Watches her output and flags anything that looks off.
You set the rhythm
Together
Together we settle into a comfortable cadence and pin down exactly when a human steps in.
Watch Eva do your clinic's work, live, in 30 minutes.
Bring your real numbers. We'll play the screen recording, run the ROI math on your practice on the spot, and give you an honest answer on fit.