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DeskShifts

ENT

The front desk stops chasing paperwork

For high-volume ENT practices, Eva clears the referral backlog, verifies eligibility across payer portals, and builds complete charts - so staff schedule patients instead of hunting documents.

The problem

What ent front offices are up against

High referral volume means backlogs build faster than staff can sort them

Eligibility lives across multiple payer portals, each with its own login and rules

Charts arrive incomplete, so staff chase records before anyone can be scheduled

How Eva handles it

The workflow, end to end

1

Referral intake

Every fax is read, sorted, and classified the same day - audiology, sinus, pediatric, and surgical referrals each route to the right queue.

2

Multi-portal eligibility

Eva logs into each payer portal the way your staff would and verifies coverage before outreach, with no API integrations to build.

3

Chart build

Demographics, insurance, referral documents, and history are entered and sorted into the chart, ready for the visit.

4

Patient scheduling

Every complete, verified referral gets a call - in the patient's language - to book, confirm, and remind.

5

Backlog clearance

Existing piles are worked in parallel sessions, ten screens at a time, until the queue is current.

Same-day

fax-to-chart turnaround

10×

parallel sessions on the backlog

<2%

of patients realize Eva is an AI

Watch Eva do your clinic's work, live, in 30 minutes.

Bring your real numbers. We'll play the screen recording, run the ROI math on your practice on the spot, and give you an honest answer on fit.