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DeskShifts

Cardiology

Every referral routed. Every echo authorized.

Eva urgency-routes cardiology referrals, verifies eligibility, and submits prior auths for imaging and procedures the same day - while answering every patient call, 24/7.

The problem

What cardiology front offices are up against

Urgent chest-pain referrals share one fax queue with routine consults

Echo, stress-test, and device prior auths sit for days waiting on staff

Refill requests and scheduling calls swamp the front desk across locations

How Eva handles it

The workflow, end to end

1

Referral intake & triage

Incoming referrals are read and classified on arrival. Symptomatic and urgent cases are flagged for immediate scheduling; routine consults route to the normal queue.

2

Eligibility verification

Coverage is checked against carrier rules before the patient is ever called, so ineligible cases never reach the schedule.

3

Imaging & procedure prior auth

Echos, stress tests, caths, and device checks that need authorization are identified and submitted the same day, tracked, and appealed on denial.

4

Inbound phones & refills

Eva answers every call around the clock - scheduling, rescheduling, confirmations - and routes refill requests and clinical questions to the right staff inbox.

5

Chart documentation

Every call outcome, auth status, and referral disposition is written back into your EHR with human approval before anything is finalized.

24/7

call coverage across every location

Same-day

imaging and procedure auth submission

0

referrals sitting unread

Watch Eva do your clinic's work, live, in 30 minutes.

Bring your real numbers. We'll play the screen recording, run the ROI math on your practice on the spot, and give you an honest answer on fit.